Shipping policy

Here's the English version, ready to paste into Shopify's Shipping Policy field (Settings → Policies → Shipping policy):

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Shipping

Every stone ships from Italy, packed with the same care I use to select it.

Delivery times & costs

 

Delivery times are estimates and may vary by destination and season. Orders are prepared and shipped within 2 business days of purchase.

Shipping insurance

Orders over €50 are automatically shipped with insurance covering the declared value. If a package is lost or damaged in transit and this is confirmed by the carrier, we'll reship the item or refund its value.

Orders under €50 ship with standard tracking. If you'd like insurance added regardless of order value, message us before purchasing.

Packaging

Each gemstone is placed in a dedicated box and individually wrapped in neutral bubble wrap, then shipped in a plain poly mailer. A GEMQO card is included with every order. The outer packaging is intentionally discreet — nothing on the outside indicates the contents, for your security.

Tracking

You'll receive a shipping confirmation email with your tracking number as soon as your order is picked up by the carrier. Track your shipment directly on the carrier's website using this code. If there's no movement 10 days after the tracking number is issued, contact us and we'll sort it out.

Customs & import duties

Shipments outside the EU may be subject to customs duties and import taxes set by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

United States: since the removal of the de minimis exemption in July 2025, all shipments to the US are subject to duties regardless of order value.

For an estimate of customs costs, check with your country's customs authority or an online duty calculator. GEMQO is not responsible for delays caused by customs processing.

Questions

Email gemqo.corporation@gmail.com — we typically reply within 24 hours on business days.